Shipping & Delivery

Shipping Policy – THE TAN CLAN

At THE TAN CLAN, we are committed to ensuring that you receive your purchases in perfect condition and on time. Our team works diligently to process and ship your orders as quickly as possible.

Domestic Shipping Policy

• Delivery Time: All orders are delivered within 2–7 business days. In case of high order volumes, shipments may experience slight delays.
• Notifications: If there is a significant delay in your shipment, we will promptly notify you via email, WhatsApp, or telephone.
• Order Availability: If an item is out of stock, you will be informed via phone or email.
• Business Days: Monday to Saturday (excluding holidays). Orders are not processed or shipped on Sundays or public holidays.
• Delivery Conditions: Delivery timelines may vary due to carrier practices, delivery location, shipping method, or the items ordered. Products may also arrive in separate shipments.

Customer Complaint Policy

• Customers must report any damage or issues within 48 hours of delivery.
• Please share images of the damaged product when reaching out.
• Complaints submitted after 48 hours of delivery will not be entertained.
• Once the damage is verified, appropriate action will be taken to address the issue.

International Shipping Policy

• Delivery Time: Orders are typically delivered within 8–15 business days.
• Import Duties: Any applicable duties or taxes must be paid by the customer.

General Terms

• Orders are fulfilled within 7 working days from the order date under normal circumstances.
• Delivery times are subject to carrier practices, destination, and shipping methods.

Thank you for shopping at THE TAN CLAN! Should you have any questions or require assistance, please feel free to reach out to us.