Frequently Asked Questions
You can reach out to us via:
Email: contactus@thetanclan.in
Phone/WhatsApp: +91 7468888807
We do not offer refunds or returns as per our policy. However, we do provide an exchange option. Customers can choose another product by paying ₹450 for to-and-fro courier charges.
- Domestic Orders: Orders are delivered within 2–7 business days.
- International Orders: Orders are delivered within 8–15 business days. Delivery times may vary based on the location, shipping method, and carrier practices.
We accept the following payment methods:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallet Payments
If an item is out of stock at the time of your order, we will notify you via phone or email. You can either wait for restocking or choose an alternative product.
To maintain your bag’s quality:
- Store it in a cool, dry place.
- Avoid exposure to water or direct sunlight.
- Wipe with a soft, dry cloth to clean.
- Use the provided dust bag for storage.
We make every effort to ensure the product images are as accurate as possible. However, slight color variations may occur due to lighting during photography or differences in screen resolutions.