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Refund and Returns Policy

Refund and Returns Policy

We do not offer Refunds. However, you can view our Returns and Exchange policy below:

You can call on +91-7468888807 or E-mail us at info@thetanclan.in if you have any
queries on our returns and exchange policy.

THE TAN CLAN is committed to ensuring full satisfaction with the merchandise you have ordered from us.

Customer should reach out within 48hrs of delivery along with the image (Post 48 hours we will not be able to entertain any complaints). If the damage is reported within 48 hours; THE TAN CLAN will take action accordingly.

Any cancellations of orders will be accepted within 10-12 hours of order placement.

Once the Customer has cancelled the order, a refund will be initiated within 2-4 working days.

At THE TAN CLAN, we offer an Exchange for a product if somehow the delivered
product is damaged. Videos and Pictures of the product are mandatory. However,
chances of a damaged delivery are very rare because all our products are packed with
utmost care and premium packaging material.

We do not provide reverse pick-up services. The package needs to be sent back to us by the customer.

Steps for Exchange of Product-

  1. For exchanges – please drop us an email to info@thetanclan.in with your original order number along with details of the exchange.
  2. Once approved, please courier the merchandise back to us on the following address (please do keep the original invoice inside the box) Return Address : H-19, Geeta Bhawan, Street No.1, Garhwali Mohalla, Laxmi Nagar, Delhi-110092.
  3. Our team will confirm with you once we receive the courier and confirm the Exchange.
  4. The exchanged piece will be couriered back to your address with no additional courier charges.
  5. We do not provide returns and exchange on international orders as shipping both ways alone will be more than the cost of an order in most cases and custom duty shall be levied twice. But in some rare cases, you could contact us and we will try our best to find a solution.

Modification of Terms and Conditions of Exchanges and Returns policy:

www.thetanclan.in may at any time modify the User Agreement without any prior notification.

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